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Q:What is mPARK?
Q:How does Mobile Payments for Parking Work?
Q:Where can I park?
Q:How quick is it to use mPARK?
Q:How do I know that my Mobile Payment has gone through?
Q:What happens if I phoned the system while someone else is
ggperforming a cash or credit card payment?
Q:How am I billed for the mobile parking payments?
Q:How much does mPARK cost me?
Q:How do I know when my parking expires?
Q:Can I top-up a parking transaction which is about to expire?
Q:I am not sure if I performed a parking transaction or not – how do I find out?
Q:How does mPARK know that I am calling?
Q:How do I enable caller ID?
Q:I would like my mobile number private, is this possible?
Q:Do I have to be registered to use mPARK?
Q:Can I register with mpark.com.au multiple times with
ssone mobile phone?
Q:Can I talk on the phone at the same time as I am making a payment?
Q:Can anyone else bill to my mPARK account?
Q:Can I open a company account?
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Q: What is mPARK?
A: mPARK is an innovative yet easy to use service that allows you to pay for parking using your mobile phone. Parking charges can be billed to your Visa, MasterCard or American Express credit card. We soon expect to be able to offer other payment methods such as billing directly to your mobile phone bill.
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Q: How does Mobile Payments for Parking Work?
A: Mobile Payments for Parking operate on all parking meters displaying the mPARK logo. To use the service you call the local number 999 36 333 and listen to the voice prompts. You are asked to enter into your mobile phone the parking meter number, your bay number, how much you wish to spend and whether you wish to receive a parking expiry reminder SMS. You will then hear a transaction successful message and hang-up. The parking meter screen will also display a message confirming your transaction. If you are at a Pay and Display parking meter, a ticket will be printed.
You must be a registered customer to use mPARK. If you try to use the service without being registered you will be redirected to our customer service centre.
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Q: Where can I park?
A: mPARK-is available on all parking meters in the City of Sydney and North Sydney Council areas. For more detail on which suburbs are included, click on the appropriate council area on the main page.
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Q: How quick is it to use mPARK?
A: From the time the mPARK system answers your call, the entire process should take approximately 45 seconds to complete. Experienced users will be able to complete transactions faster.
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Q: How do I know that my Mobile Payment has gone through?
A: Once you have completed the transaction using your mobile phone, you will hear a transaction successful message. The parking meter screen will also display a message confirming your transaction. If you are at a Pay and Display parking meter, a ticket will be printed. If you are at a multibay (ticketless) meter, press your bay number on the parking meter to view the amount of time credited.
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Q: What happens if I phone the system while someone else is performing a cash or credit card payment?
A: Your mPARK transaction is not affected by other transactions occurring on the meter. However, if someone else is standing in front of the meter then you might not be able to see the transaction confirmation message on the parking meter screen. However, time will still be credited to your bay. If you are at a multibay (ticketless) meter, press your bay number on the parking meter to view the amount of time credited.
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Q: How am I billed for the mobile parking payments?
A: Every mPARK parking transaction will appear on your credit card statement.
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Q: How much does mPARK cost me?
A: There is no charge for registering to use the mPARK service. Each mPARK transaction is subject to a 33 cent service fee (incl. GST) in addition to the amount of parking you purchase. All calls made to use the mPARK serviceare subject to your usual operator call charges as per your mobile plan.
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Q: How do I know when my parking expires?
A: If you have chosen to receive a parking expiry reminder SMS, mPARK will send you an SMS text message approximately 5-10 minutes before your parking is due to expire. The cost of this text message is paid for by mPARK, so you will not be charged by your mobile operator for receiving this SMS. Note that Itsmobile and the appropriate council accept no responsibility for the late or non-delivery of the parking expiry reminder SMS text message. The motorist is responsible for ensuring they do not park for a period longer than for which they have paid.
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Q: Can I top-up a parking transaction which is about to expire?
A: Using mPARK, you can start a new transaction at the same location when your parking is about to expire or has recently expired, even when you are not at the meter. Local by-laws apply to all transactions carried out using mPARK so if by creating a new transaction at the same location your stay exceeds the maximum permitted, you are committing a violation and may be fined. If you are at a Pay and Display parking meter, then you must be at the meter to collect your ticket.
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Q: I am not sure if I performed a parking transaction or not – how do I find out?
A: Using the details that were sent to you on registration you may log in to the mPARK website www.mPARK.com.au to review all of your parking transactions. If you have a query or complaint please email customer service on support@itsmobile.com.au. Alternatively you can call our Customer Service Department on 1800 4 MPARK (1800 467 275)
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Q: How does mPARK know that I am calling?
A: You need to have Caller ID enabled on your mobile phone in order to be identified by the system. If you do not have Caller ID switched on then the pre-recorded instructions will state this and hang up the call. Please contact your mobile operator for more details on how to enable Caller ID on your mobile phone.
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Q: How do I enable caller ID?
A: There are two ways that caller ID can be enabled. When you first bought your phone, if you asked your Mobile Operator to keep your number private then you will have to contact them in order to enable caller ID. Caller ID can also be disabled from your handset. Please refer to the manual for your handset for details on how to re-enable caller ID.
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Q: I would like my mobile phone number private, is this possible?
A: To use mPARK it is necessary that we are able to see your caller ID. However, if you would like to keep your number private for all other calls, you can use the number *31#999 36 333 to call mPARK. Placing *31# in front of a number allows the recipient of the call to see your caller ID even when you have caller ID disabled on your handset. If caller ID is still not being received, even when using the *31# prefix, it means that your caller ID is being blocked completely by your mobile network operator. You may have requested this when your purchased your phone. To turn this off you should contact your network operator's customer service department. You will still be able to specify no caller ID on your handset.
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Q: Do I have to be registered to use mPARK?
A: Yes. You can either register on the mPARK website at www.mpark.com.au or call our Customer Service Department on 999 36 333. To register you will have to supply credit card details and your parking transactions will appear on your credit card bill.
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Q: Can I register with mpark multiple times with one mobile phone?
A: No. Each mobile phone number is only allowed to register once to use the mPARK service. For security purposes you cannot use the same credit card more than once.
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Q: Can I talk on the phone at the same time as I am making a payment?
A: No. Your phone will be busy connected to the mPARK system while you are transacting. Once the transaction is complete you can hang up and make other calls.
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Q: Can anyone else bill to my mPARK account?
A: Yes. Using our unique 'Family & Friends' service you can add up to 3 additional mobile phone numbers to your mPARK account. Each mPARK transaction that is carried out using any of these phones will be billed to you mPARK registered credit card. Log in to your mPARK account to set up this feature.
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Q: Can I open a company account?
A: Yes. Business accounts are available for businesses and organisations who wish to allow a group of their staff, customers or members to use mPARK and have parking charges billed to a common company or departmental credit card. Click on the 'Register for Business Account' option for more information.
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